Requesting a feature that allows RingSense AI transcription and summary links added to Salesforce cases via the RingCX integration to be stored in a read-only/uneditable field.

Business Need:
Currently, agents can modify or delete the transcription link in Salesforce, which may result in lost access to critical call recordings and AI-generated summaries. Ensuring the transcription link is immutable preserves data integrity and ensures that all team members can reliably access the original AI call records.

Benefits:

Maintains consistent access to AI-generated transcriptions and summaries.

Prevents accidental deletion or modification by agents.

Supports compliance, audit, and quality assurance processes.

Ensures historical call data is preserved for reporting and training purposes.

Example Use Case:
An agent updates a case and accidentally deletes the transcription link. Other team members lose access to the AI summary, impacting follow-up actions and reporting. A read-only field ensures the link is always available.