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  1. Ability to search for contact name in Outbounds SMS (CRMs)  ·  Implemented

  2. Sync Bullhorn CRM Contacts to RingCentral Applications  ·  New

  3. Basic Hunt Group for Answering Position  ·  Under Review

  4. Visibility of Voicemail Logs for Co-Recipients on App Connect  ·  New

  5. Group Text Messaging  ·  Under Review

  6. Save Conference Chat in Users’ RingEX Chat History  ·  New

  7. Save Conference Chat in Users’ RingEX Chat History  ·  New

  8. Feature Request: Call Queue Configuration Export  ·  New

  9. Requests for Report Subscription Features  ·  Under Review

  10. Export Call Queue Details with Voicemail Notification Email  ·  New

  11. Request to Align Call Outcome for Unanswered Calls with Voice Prompt to "No Answer" in Call Logs and Performance Reports  ·  New

  12. Display Salesforce Task Date, Picklist, and Text Fields in NICE CXone Embedded Agent UI  ·  Will Not Implement

  13. Call Log Reporting Under: Reports-->Call Log-->Detailed  ·  New

  14. Add country hierarchy for reporting  ·  New

  15. Bunching Archived Texts & Better Formatting  ·  New

  16. IVR for order status, sending texts and more interactive experiences.  ·  Under Review

  17. Merging app with web site  ·  Under Review

  18. Please restore the ability to change the default role for a new user  ·  Implemented

  19. Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support.  ·  New

  20. Simple CRM solutions  ·  Will Not Implement