944 search results
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Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support. · New
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Please restore the ability to change the default role for a new user · Implemented
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Simple CRM solutions · Will Not Implement
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RCX Real time Long Abandon Metrics · New
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Ability to see RingCentral user directory in Dynamics 365 RC App · Under Review
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More flexible forecasting options · Under Review
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RingSense to display Ext only on outbound calls · New
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SLA BREAKDOWN · New
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Get Call Record Detail directly from telephonySessionId · New
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RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail · Planned
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Provide a way to block delete contacts and voice mail. · Under Review
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Re-enable 90-day retention for HIPAA accounts where requested. Provide a secure, HIPAA-compliant option to store recordings beyond 30 days, · New
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Enable Key Press "0" Assignment for Direct User Extension Calls · New
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Enhance reporting on system generated states · New
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Allow all posts to be deleted from a 'Team' in the RC client · Under Review
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Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics · Implemented
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Caller ID bucket per city · New
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A LIVE or REAL-TIME SMS STATUS DASHBOARD ON PORTAL / SERVICE WEB · Under Review
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Scheduling agent in Queues · Under Review
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Annual Stat Report with Month and Quarters Totals