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  1. Enable Custom Field Mapping for RingSense–Zoho Integration  ·  New

  2. Allow more specifications in the Delivery Settings  ·  New

  3. Recover Deleted Contact List  ·  New

  4. Yearly Report for Calling Minutes Usage Per Month and Per Phone Number  ·  New

  5. Sync User Profile Photos from Microsoft Active Directory to RingCentral  ·  New

  6. Recreating Main Super Admin  ·  Under Review

  7. UK Regional Redaction for RingSense for RingCX/RingEX/Sales  ·  Under Review

  8. call log remove  ·  New

  9. Performance Report for Business Hours by week  ·  New

  10. Enhanced Queue Reporting Metrics in RingEX  ·  New

  11. Display User Information Where the Call Was Initially Received Before Being Forwarded As Missed Call  ·  New

  12. Enhance DTMF Signaling and Add Visibility Reporting in RingCentral App  ·  New

  13. Check Voicemail on Multiple Extensions Without Having to Logout of App and Back In  ·  Under Review

  14. Add a Message Store API endpoint that allows you to pull messages for all or a selection of extension ids  ·  New

  15. Business Hours Filter in RingCX Analytics  ·  New

  16. Enhanced Dialer & Voicemail Control for Agents  ·  Under Review

  17. Make EMAIL ADDRESS an available Column in NICE Digital interactions  ·  New

  18. HubSpot Shared SMS Inbox Integration for Company Main/Direct Number  ·  New

  19. Table on the performance reports should be filtered when selecting site  ·  Implemented

  20. 📌 Feature Request: Ability for Agents to Escalate Calls via Form that Triggers Email Notifications  ·  Under Review