Bring the application to foreground when agent script is configured for the queue or campaign
Currently, when an incoming call is received, only the RingCentral softphone interface is displayed. Users have identified that when Agent Scripting is configured, it is inefficient to manually click into the main application to view the script and caller details after answering.
Requirement:
The user is requesting a feature or setting that allows the entire application window to pop up automatically upon an incoming call. This would ensure that the agent script and full caller information are immediately visible, removing the need for manual navigation and improving response times.
Alfie
shared this idea
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Jenna
commented
with Verba transfers it is tough to know if it is in fact a Verba transfer if the app isn't open, Lauryn has closed many calls over the last 2 days that were transferred to our team but bc that app wasn't open and we didn't see it was a transfer, we weren't opening those already created zickets.