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  1. Feature Enhancement Request – Token-Based Access for RingCX Historical Reports  ·  New

  2. Be able to track calls in RC and Salesforce when making a call from personal cell phone

  3. AI Agents Retry Logic for Rule-Based Actions  ·  New

  4. Email notification that includes SMS content and associated phone number to email staff  ·  Under Review

  5. Improve user experience by making the Corporate Directory a type field without a partial list  ·  New

  6. Recreating Main Super Admin  ·  Under Review

  7. Auto-populate the Caller Name Field when creating a New Lead  ·  New

  8. Sync User Profile Photos from Microsoft Active Directory to RingCentral  ·  New

  9. The ability to Mark texts unread when using the desktop application  ·  Under Review

  10. Improve Conversation Flow (and get rid of the clicking/ticking noise)  ·  New

  11. Adjust Call Recording Announcement Playback Timing  ·  New

  12. Enable Custom Field Mapping for RingSense–Zoho Integration  ·  New

  13. Allow more specifications in the Delivery Settings  ·  New

  14. Recover Deleted Contact List  ·  New

  15. Yearly Report for Calling Minutes Usage Per Month and Per Phone Number  ·  New

  16. Configurable UI Header for Incoming Calls in SPOG  ·  New

  17. credential  ·  New

  18. Archiver tool - Allow admins to manaully select which users to archive call recordings.  ·  Under Review

  19. Increase FAX/FSM/HFS timeout from 32 seconds to larger value  ·  New

  20. Pls improve accuracy of the address verification/correction in emergency address locations  ·  Under Review