1109 search results
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Comprehensive opt-out/opt-in process for RingEX SMS messages · New
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Integrate App call log to AIR call history · New
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View-Only Permission for Phone System Settings · New
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User administrative and compliance reporting · New
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Automatic Agent State As "Available" Upon Agent Login to Max · New
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Ability to disable weighted scoring so that multiple scores can be visible · Future Consideration
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Show Microsoft Teams AD information for caller instead of extension only · Under Review
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Allow transferred emails to keep their place in queue · Under Review
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Sub Account Architecture within ACE for RingCX · New
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Easy way to remove Sync contacts on Mobile phone · New
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Analytics Real-Time Dashboards - Add a Real-time Agent Widget Organized by Queues · New
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performance reports · New
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Disable file sharing by default · Under Review
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Feature Enhancement Request: Simultaneous Ring Support for Multiple Concurrent Calls · New
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Edit Share Contacts · New
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On Hook Mode WITH "hot" connection always on · New
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Agent acceptance rate in Inbound Queue Overview report · New
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Add the line registration feature for the RingCentral app (mobile and desktop). Without this feature functions like the Call Me function... · Under Review
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Extend Share Voicemail Functionality to Call Queues and Message Only Ext's · Implemented
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Update RingCentral agent availability statuses in Salesforce user fields · Under Review