1043 search results
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Allow all posts to be deleted from a 'Team' in the RC client · Under Review
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Enable Key Press "0" Assignment for Direct User Extension Calls · New
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Add Native Workforce Management (WFM) & Forecasting to RingCentral RingCX · New
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Caller ID bucket per city · New
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Enhance reporting on system generated states · New
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Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics · Implemented
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A LIVE or REAL-TIME SMS STATUS DASHBOARD ON PORTAL / SERVICE WEB · Under Review
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New Reporting Metric: Chat Widget Uptime & Hourly Available Gap Analysis · New
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Preserve Caller ID When Transferring from RingCX to RingEX · Future Consideration
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Scheduling agent in Queues · Under Review
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Annual Stat Report with Month and Quarters Totals
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Desk Phone IP Address Identification
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better way to review IVR performance in Business Analytics or Performance Analytics · Under Review
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CXone Agent - Ability to view 'Coming Up' schedule events · New
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download call recordings by date range not using the URL · New
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Queue calls being tagged as answered by multiple users in SFDC(SFDC integrations with RC) · Under Review
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Allow usage of IPv6 address for provisioning through web browser · New
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Support for Concurrent Multi-User Sessions (Agent & Wallboard) within a Single Browser Instance · New
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Improved Handling of iOS/Android Call Screening in Predictive Dialer with Enhanced Voicemail Detection Profiles · New
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Answer Call From Queue Agent is Not Enabled For · New