Yearly Report for Calling Minutes Usage Per Month and Per Phone Number
We would like to request the addition of a report feature that can track the number of calling minutes used per phone number, broken down by month, with a year-end summary. This report would greatly assist us in monitoring usage patterns and identifying any phone numbers that may be approaching or exceeding usage limits over the course of the year.
Having this data would enable us to proactively manage and address any potential overage issues before they occur.
Kim
shared this idea
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Service Account
commented
It is absurd that RC is lacking the quick visibility into toll-free minutes usage, by month and annually.
Even the billing just shows buckets and not monthly usage.
Having to log into Call Log, export it monthly, and extract the total minutes from the report is asinine.
I had multiple calls and chats with support and even support could not quickly get eyes on the number.
We know it must exist because you're very quick to bill customers when they go over, so make this information visible to all of us, please and thank you.