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Enhanced Dialer & Voicemail Control for Agents · Under Review
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Business Hours Filter in RingCX Analytics · New
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Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs
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AI Receptionist DND Awareness · New
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📌 Feature Request: Ability for Agents to Escalate Calls via Form that Triggers Email Notifications · Under Review
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Dashboard availability without logging on · Future Consideration
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RingSense QM Report - Interaction Arrival AI Analytics · Needs More Information
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Request for dead air/long pauses reporting feature in Ring Central · Under Review
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Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month · Planned
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Ability to Retrieve or Restore Accidentally Deleted Live Analytics Dashboards · New
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RingCX Alerts Enhanced Functionality · Future Consideration
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Hold CTRL + Zoom in via the mouse click wheel · Under Review
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RC for HubSpot and ACE HubSpot Integrations - Consolidation of Duplicate Call Logs · New
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Further customization options for Smart ACR · New
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Configurable RingCX Billing Time Zone · Will Not Implement
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increase lead questions · New
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Enhance Call Logs: Show Disconnect Initiator and Call Release Type for Missed Calls · New
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Proposal to Enhance Tracker Reporting with Key Phrase Metrics · New
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Include Hot Desk Login/Logout Events in Audit Trail · New
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Pre-chat quick replies / icebreakers for RingCX Engage Messaging · Implemented