1203 search results
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Include "Microphone" and "Speaker" in MOS call card for phone calls
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Add the line registration feature for the RingCentral app (mobile and desktop). Without this feature functions like the Call Me function... · Under Review
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Restricting users to dashboard access only · New
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Caller Option Indication & RingCentral Call Identification · New
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Live Call Text-to-Speech (TTS) for Deaf/Non-Speaking Users · New
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Update the AI Receptionist "Call History" export to align with the account’s configured regional settings (GMT -07:00). · New
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Consistent Agent Identification Across Historical and New Livechat Reporting · New
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Remove Logs for Calls Answered on Mobile Apps that Reflects as Transferred to Main Phone Number on Call Log Reports · New
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Call progress diagnostics (tracking log of caller keypresses) · Future Consideration
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Disable 7 digit/10 digit auto link as a phone number in Unified App · Under Review
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RCX Fields · New
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Analytics for Meetings Dashboard: Report Specifically For 1 Day Only · Under Review
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QM Report - Near End Disconnect with Sentiment Dashboard · Planned
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Extend Share Voicemail Functionality to Call Queues and Message Only Ext's · Implemented
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Update RingCentral agent availability statuses in Salesforce user fields · Under Review
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Need a consistent telephonySessionId in Webhook Events for RingOut API · Implemented
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Add Agent Capacity Profiles to manage concurrent async and real-time workloads · New
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You stop the cyber criminal from using Ring Central anything. Sincerely, Dr. Shawnee Lazore DO, HHD, PhD, ML · New
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Agent acceptance rate in Inbound Queue Overview report · New
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Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time in the Call Queue · New