We were forced to change from copper to business connect by Telus and were promised that nothing would change to our phone system - Panasonic. We have 2 sites with approximately 15 phones at each location which we purchased from Ansatel. We have had nothing but problems with the quality of the phone calls; annoying echoing and or the volume is so low, we have had to use our personal cell phones, dropped calls, missed calls, our own voicemail no longer works.....and so much more. I have made so many calls to tech support, tested our internet speed, restarted the system, checked with our IT on our equipment.......Ansatel has suggested to switch to 4 more trunk lines, we current have 2 for the Alberta office. Because we are such a small industry we rely a lot on communication with our customers through the telephone system. When our customers call, they sometimes get "dead air" which makes it seem that we are out of business. I would extremely appreciate either you support us ( Panasonic ) or release us from the contract that expires in May 2026.

I also want to know missed calls that were inbound, not including the missed calls that were picked up and transferred and missed.

I second this idea. On the Queue report, it will show missed/refused count but when you drill into the User section, that data is not available. It would be nice to know which queue members are going above and beyond and which members need coaching or incentive to pick up more calls that are offered. Our management teams have complained about this missing metric many times.