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  1. Manage call recording using a user group instead of a queue or individual extension  ·  New

  2. 2 Factor Authentication Via SMS on Fax Accounts and RingEX Accounts  ·  New

  3. Ccustom call rules Action to block call recording for 2-party consent states based on Area codes.

  4. OUR TEXT MESSAGES GO AWAY AND GET DELETED EVERY 2 WEEKS.

  5. Customer will be automatically routed to voicemail after being placed on hold for 2 minutes or more  ·  New

  6. wanted to have options for the transfer the call for the 2 participant that she merged call  ·  Under Review

  7. Two-factor authentication (2FA) always kicks in regardless if the user sign out successfully or just closes the browser.  ·  New

  8. Provide a means to offer IVR function within a call queue to give a caller options to redirect  ·  Under Review

  9. 2-factor Authentication increasing the number of seconds in entering the code  ·  Under Review

  10. 2-Way Integration with Trello and RingCentral for Streamlined Sales Calls & Cusotmer Notes & Recordings  ·  New

  11. Being able to provision 2 or more Digital Lines on 1 desk phone  ·  Under Review

  12. Blocking Calls from a specific number going to a particular Call Queue Extension Member  ·  Under Review

  13. Setting a task, Writting a note, from a Voicemail or Fax  ·  New

  14. Option to disable Auto-Hold when answering 2nd call with 5 call queue concurrency  ·  New

  15. 2 separate ringtones to distinguish between direct calls and calls to main number.  ·  New

  16. If a call sits on hold for an extended time, we would like to have the call to ring another extension. Customers get mad when on hold 2 long  ·  New

  17. Remove a contact in a group message  ·  Under Review

  18. MS Teams RC "Embedded Dialer" Application: C2D open RC for 0365 (browser app)  ·  Under Review

  19. show a timer or a clock  ·  Already Exists

  20. Make a Swap Users function  ·  Under Review