Settings and activity

148 results found

1. Hebrew Language Transcription Support

   3 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Jul 30, 2024
   Grace shared this idea  ·  Jul 22, 2024

2. Manually upload calls

   5 votes

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Jun 10, 2024

3. Edit AI Metric Scores

   7 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Jun 3, 2024

4. RingSense: Modifying AI Scores

   6 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Jun 3, 2024

5. Filler words: Show the number of times filler words were said

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   0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Jun 3, 2024

6. Ability to request call re-analysis.

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   Grace supported this idea  ·  Jun 3, 2024

7. Japanese language support

   3 votes

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   0 comments  ·  RingSense & AI » Accessibility  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Jun 3, 2024

8. Texting

   2 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Jun 3, 2024

9. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   48 votes

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   Planned  ·  12 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  May 22, 2024

10. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    24 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  May 15, 2024

11. CRM Contact/Phone Number Matching Improvements

    5 votes

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    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  May 15, 2024
    Grace shared this idea  ·  May 8, 2024

12. Federate RingSense Accounts

    3 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  May 8, 2024

13. RingSense QM Report - Interaction Arrival AI Analytics

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    16 votes

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    Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  May 8, 2024

14. Daily Coaching Summaries

    4 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  May 8, 2024

15. Search Calls in a Deal

    3 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  May 8, 2024

16. RingSense to be GDPR Compliant

    4 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  May 8, 2024

17. Matching Team Structure from Service Web

    3 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  May 8, 2024

18. Ability to use RingSense on Queue Calls

    39 votes

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    5 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See "Call Queue" filter in "All filters" on the Calls page.

    Grace supported this idea  ·  May 8, 2024

19. RingSense: Allow for if/then questions on scorecards or optional questions.

    2 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace shared this idea  ·  May 1, 2024

20. Quick Edit Calls

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 25, 2024