Settings and activity

44 results found

1. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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2. Spanish Support for RingSense Transcription and Translation (to English)

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   1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See the Language dropdown in the Organization tab in Admin Settings.

3. Integration with Zendesk

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   Implemented  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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4. Service Titan CRM Integration

   9 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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5. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

   7 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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6. "Share" button not automatically enabled when UI detects email address

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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7. Filter by Call Queue/Voice Queue/Skill Number

   6 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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8. Ability to search by phone numbers without having to follow a specific format

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   Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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9. Ability to create a folder with specified/assigned user visibility

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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10. Add an icon to easily copy and paste the call transcript

    4 votes

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    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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11. SMS as a Channel/Integration

    6 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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12. Preserve previous page position when clicking into call details

    4 votes

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    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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13. Filter by Scorecard completed

    9 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Look for "Scorecard completed" filter in "All Filters" on the Calls page

14. Matching speaking metrics on call details and PowerSkills tabs

    5 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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15. Show percentage of calls per agent on trackers tab heatmap

    7 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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16. Add a "feature request" and "report an issue" button in RingSense

    10 votes

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    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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17. Ability for managers to select which user scorecard is for

    9 votes

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    Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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18. Ability to drill down to detailed reporting into speaking metrics

    6 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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19. Ability to filter calls that do not match a specific tracker

    8 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Use the "Trackers" filter to choose some trackers and then select the "none of" option in order to implement this negative logic.

20. Allow newly added trackers to be run against pre-existing recorded calls

    21 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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