Settings and activity

43 results found

1. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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2. Spanish Support for RingSense Transcription and Translation (to English)

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   8 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See the Language dropdown in the Organization tab in Admin Settings.

3. Integration with Zendesk

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   Implemented  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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4. Service Titan CRM Integration

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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5. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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6. "Share" button not automatically enabled when UI detects email address

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   External Sharing functionality has been enhanced to share with specific users or just get a sharable public link.

   
   

   Additionally, the sharing dialog now provides the capability to select AI insights to share.

7. Filter by Call Queue/Voice Queue/Skill Number

   7 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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8. Ability to search by phone numbers without having to follow a specific format

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   Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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9. Ability to create a folder with specified/assigned user visibility

   7 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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10. Add an icon to easily copy and paste the call transcript

    6 votes

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    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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11. SMS as a Channel/Integration

    6 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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12. Preserve previous page position when clicking into call details

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    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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13. Filter by Scorecard completed

    10 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Look for "Scorecard completed" filter in "All Filters" on the Calls page

14. Matching speaking metrics on call details and PowerSkills tabs

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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15. Show percentage of calls per agent on trackers tab heatmap

    7 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature.

    
    

    RingSense tracker heatmap, now expands to a rich full screen chart which provides various filtering capabilities as well as the ability to select the data point -- percentage of interactions or absolute  values. Please check out this video for more details on accessing the feature.

    
    

    https://www.loom.com/share/27e2de0fd72c4ee396ba7ecfb0339bff?sid=32317b83-2431-4e35-b043-4b21ae06e928

16. Add a "feature request" and "report an issue" button in RingSense

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    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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17. Ability for managers to select which user scorecard is for

    9 votes

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    Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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18. Ability to drill down to detailed reporting into speaking metrics

    6 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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19. Ability to filter calls that do not match a specific tracker

    9 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Use the "Trackers" filter to choose some trackers and then select the "none of" option in order to implement this negative logic.

20. Outreach Voice Integration

    12 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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