← RingCentral Ideas

Settings and activity

43 results found

  1. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

    10 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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  2. Spanish Support for RingSense Transcription and Translation (to English)

    32 votes
    8 comments  ·  RingSense & AI » Other  ·  Admin →
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  3. Integration with Zendesk

    10 votes
    Implemented  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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  4. Service Titan CRM Integration

    12 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  5. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

    7 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  6. "Share" button not automatically enabled when UI detects email address

    5 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  7. Filter by Call Queue/Voice Queue/Skill Number

    6 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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  8. Ability to search by phone numbers without having to follow a specific format

    7 votes
    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  9. Ability to create a folder with specified/assigned user visibility

    5 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  10. Add an icon to easily copy and paste the call transcript

    5 votes
    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  11. SMS as a Channel/Integration

    6 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  12. Preserve previous page position when clicking into call details

    5 votes
    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  13. Filter by Scorecard completed

    10 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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  14. Matching speaking metrics on call details and PowerSkills tabs

    5 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  15. Show percentage of calls per agent on trackers tab heatmap

    7 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  16. Add a "feature request" and "report an issue" button in RingSense

    10 votes
    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  17. Ability for managers to select which user scorecard is for

    9 votes
    Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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  18. Ability to drill down to detailed reporting into speaking metrics

    6 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  19. Ability to filter calls that do not match a specific tracker

    8 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  20. Outreach Voice Integration

    12 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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