Settings and activity

41 results found

1. MAX Agent Emails - Increase File Attachment Size

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   Kaci Joslin shared this idea  ·  Oct 10, 2022

2. Caution message before closing chat window prompting customer to save chat transcript

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   Kaci Joslin shared this idea  ·  Nov 8, 2022

3. MAX Agent: Customize layout size when taking multiple chats

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   Kaci Joslin shared this idea  ·  Nov 8, 2022

4. Have OSH Omnichannel Settings trump ACD skill assignments

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   Kaci Joslin shared this idea  ·  Sep 29, 2022

5. MAX Agent chat: prevent chat from auto scrolling when customer is actively typing

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   Kaci Joslin shared this idea  ·  Oct 26, 2022

6. MAX Agent Chat: prevent static quick replies from automatically sending once selected

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   Kaci Joslin shared this idea  ·  Oct 26, 2022

7. Add Searchable CRM field on Evaluation Form

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   Kaci Joslin shared this idea  ·  Aug 26, 2022

8. Dashboard: view agents next unavailable status

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   Kaci Joslin shared this idea  ·  Oct 26, 2022

9. WFI Rules: Apply multiple conditions to skill based rules

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   Kaci Joslin commented  ·  Oct 6, 2022  ·  Edit…  ·  Delete…

   We are utilizing WFI rules in the Contact Center. Most of our rules are skill based. We'd like to be able to utilize the 'Send an Agent Message to Agent' option for skill based rules but that is only available for Agent based rules.

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   Kaci Joslin shared this idea  ·  Oct 6, 2022

10. Allow Agents to Schedule Commitments for Skills Not Assigned to Them

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    Kaci Joslin shared this idea  ·  Aug 26, 2022

11. Do not Display the 'agent has left the chat' Message on Chat Transfers

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    Kaci Joslin shared this idea  ·  Aug 26, 2022

12. View additional metrics without Performance Management add-on

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    Kaci Joslin shared this idea  ·  Sep 14, 2022

13. New Metric on Reporting to Show Who is Clicking on +1 Contact

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    Kaci Joslin shared this idea  ·  Aug 26, 2022

14. MAX Agent: Allows agents to create individual Quick Replies

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    Kaci Joslin shared this idea  ·  Oct 27, 2022

15. Present most recent reply to email thread first

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    Kaci Joslin shared this idea  ·  Sep 14, 2022

16. Allow transferred emails to keep their place in queue

    16 votes

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    Kaci Joslin shared this idea  ·  Sep 13, 2022

17. OSH Option to only allow 1 live contact method at a time

    23 votes

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    Kaci Joslin shared this idea  ·  Nov 1, 2022

18. WFM Pro - Ability for skills in ACD module and WFM skills to sync.

    12 votes

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19. Increase size limit of email attachments from NICE/Contact Center

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20. Give customers option to only have SLA calculate during business hours

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