WFI Rules: Apply multiple conditions to skill based rules
We are utilizing WFI rules in the Contact Center. Most of our rules are skill based. We'd like to be able to utilize multiple conditions on these rules. This is an option for Agent rules but not skill based rules. The below is an example of the type of condition we'd like to create for a skill based rule to show the complexity of our request:If there are fewer than 5 emails in the SupportEMLWorld skill, and more than 100 emails in the SupportEMLGeneral skill, and the oldest SupportEMLWorld email is less that 24 hours old, activate the SupportEMLGeneral skill for anyone in the 'Skill Assignment by Rep' tab marked with 'inactive' that belongs to the World support champion team.
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Kaci commented
We are utilizing WFI rules in the Contact Center. Most of our rules are skill based. We'd like to be able to utilize the 'Send an Agent Message to Agent' option for skill based rules but that is only available for Agent based rules.