← RingCentral Ideas

Settings and activity

45 results found

  1. Monthly view in schedule manager

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  2. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  3. Add an option to make Activity Codes invisible to agents.

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  4. Please add the Skill Type and the Team to the Interaction Details on the call recording.

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  5. Pulse alerts for refused calls or agents in Unavailable: Refused state.

    14 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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