436 results found
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Add Hold & Transfer Funcitonality to MVP
The challenges we are having are the following: We have to answer the call on the MVP, yet it does not allow us to place on hold or transfer from within the MVP. We would like to implement Hold and Transfer functionality in MVP. These are core features for your product, especially if it's related to communication, customer service, or call management
31 votes -
RingCentral University
RingCentral should provide a report within the Admin Portal that allows account administrators to track whether users have completed training in RingCentral University. This data should be easily accessible to help ensure user adoption and engagement.
8 votes -
Fax Preview When Sending Fax through Softphone
When sending fax through RingCentral softphone, a PREVIEW screen will enable the one sending the fax to validate the message or the file attachments before hitting the Send button. In the healthcare industry, it is imperative that we attach the correct patient test results in the fax messages sent to doctor's clinics.
12 votes -
"One tap to join audio only from a smartphone"
Have an option to add multiple numbers for "One tap to join audio only from a smartphone" on RCV meeting invite.
4 votes -
Restrict Access For RC Desktop App Contacts Favorite
By default, all users have access to adding favorite contacts. However, when a customer unchecks the "Include User in Company Directory" option under user details, the name disappears from the company contacts. Users still retain access to adding favorites. The customer's request is to implement admin-controlled access, allowing administrators to determine which users have the ability to add favorites.
1 vote -
Adding a signature to the replies to emails in Ring.
We need a way to auto add a signature to email replied in Ring. Cureently we have to copy and paste our signature to each email.
1 vote -
I would love if there was a sound notification for a call in queue. If Im not on that screen, I miss calls in que
I often work on multiple screens. So, sometimes I miss calls in queue because I am on a different screen. If it could ring when theres a call in queue or other sound notification that would be great!
1 vote -
fax
Ability to backtrack sent faxes more than 30days
1 vote -
Grouping & Organizing Contacts in "Favorite Contacts" and the "HUD"
It would greatly enhance usability and efficiency if users had the ability to organize or group contacts within the "Favorite Contacts" section and the "Heads-Up Display (HUD)" in the RingCentral platform.
The implementation of this feature would allows users to create custom groups or folders within both the Favorite Contacts list and the HUD. This would allow for better organization, quicker access, and a more intuitive user experience—particularly for users who manage a large number of contacts, departments, or teams.
Suggested Examples could be as follows:
--Department Grouping: A receptionist or operator could group contacts by department (e.g., Sales, Support,…7 votes -
AI generated call notes/summary be sent to the ZOHO contact record that was called
Our customer requests the integration of AI-generated call notes and summary features from the RC App with their ZOHO CRM.
10 votes -
Notify clients via email when service is down. Include a link or poll
Notify clients via email when service is down. Include a link or poll to respond with 'Yes we are down' or 'No we are not experiencing service issues'. I was not able to submit a case yesterday when the system was down even though that is what you all said to do in your 'updates'.
9 votes -
There should be a way or an option for us to see the previous call reports including the total calls handled, total talktime, login,
There should be a way or an option in RCX agent for us to see the previous call reports including the total calls handled, total talktime, login,
1 vote -
Voicemail recipient when blind transfer
The client wanted to have a feature that when they transfer the call to the recipient and was not answered, the voicemail will go the recipient not to the originating extension.
2 votes -
Remove ringing sounds when trying to dial another number/extension in conference call
When on a call and another call is transferred to our lines, the new call will ring through the existing call preventing us from being able to hear the person we're talking to. We can't just transfer a call we need to have a separate window open with the other users to see if they're on the phone already and then we can transfer from yet another window. This program requires 3 different windows just to function.
If we figure out how to silence the new call from ringing through then we receive a surprise voicemail.
1 vote -
Do what you say you’re gonna do
When I spoke with your sales rep, they told me that it would take them a couple of days to look into getting the number that I want and that they would get back to me that was five days ago. Somebody from your company called me a couple days ago to onboard me when I asked about acquiring a number they had no clue what I was talking about. This is not a good first impression of your company. You guys need to have better communication within your business.
1 vote -
List multiple dial-in numbers on RCV invitation
Add setting to default multiple numbers for dial-in and one-tap on the RingCentral Video meeting invite. Most importantly, there should be options for different localities/countries. The feature of multiple numbers for one-tap is already available for internal RingCentral employees as shown in the demo for webinar listed below. The feature of multiple dial-in numbers listed on invitations was available in RingCentral Meetings, RCM.
Discover the power of RingCentral Video meetings
Wednesday, August 13, 2025, 11:00 AM (Central Time (America/Chicago))
https://w.ringcentral.com/w/a/join/AgABD2jTK2ZIP9IRSulzACnQQuUBmBrfnXEKxJIsh0i735JCHfrTSTmGvlpMfVlUWxJhn7EimTpx2w?route=4c7777bd1f866f85&pw=bd4748027cd0d3c8678eedeff09db0a1a09cd8560ab797f4fddde9059f0a30dd.1 vote -
when you mark an idea as “already exists” in ideas.ringcentral.com please link to a guide or add some instruction for the solution
googling for solutions quite often brings me to ideas.ringcentral.com
just marking it as "already exists" is not very helpful, we create ideas because we haven't found the solution on support.ringcentral or looking at the apps/settings.
please link the guide or add some instruction to the idea or create a guide and then link to it.
marking as already exists is not VERY helpful ;)
4 votes -
Delete *86 on call logs
Customer would like to have the option to delete the logs if they misdial *86
3 votes -
Setting up a time limit for calls, like Google’s call duration
Setting up a time limit for calls, like Google’s call duration (where calls are automatically limited to a set time), this can typically be implemented in several ways depending on the platform you’re using.
3 votes -
call log data retention
Client wanted to have more than 12 months call log data retention.
32 votes
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