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  1. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

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    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    RYDER commented  · 

    It's an important need! Other call center solutions have as a standard displayed caller (customer name from studio or customer number). At this moment it's impacting agent's pick up rate because they needs to popup MAX manually (during the ringcentral phone ringing) where information about customer name (scope) is only there.

    RYDER supported this idea  ·