Agents are currently unable to see other agents' statuses unless transferring internally.
Staff are not able to see when another CX agent is on a call/in a meeting etc. unless selecting transfer and the internal tab, but they have to be on a call to see this.
The corporate directory displays the EX status and not the CX status.
Is there a way to display the internal tab when not in a call, or have the corporate directory display both CX and EX statuses? The goal is to display CX statuses for agents, while simultaneously show non-CX users in the RC App the statuses for their CX teammates.
Donnie
supported this idea
·
Agents are currently unable to see other agents' statuses unless transferring internally.
Staff are not able to see when another CX agent is on a call/in a meeting etc. unless selecting transfer and the internal tab, but they have to be on a call to see this.
The corporate directory displays the EX status and not the CX status.
Is there a way to display the internal tab when not in a call, or have the corporate directory display both CX and EX statuses? The goal is to display CX statuses for agents, while simultaneously show non-CX users in the RC App the statuses for their CX teammates.