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  1. Allow Using the Hold Button on the Desk Phone

    38 votes
    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Alison commented  · 

    It is imperative that our agents can place a call on hold using the desk phone because they are on multiple screens at a time and it is very confusing and time consuming to stop what they are doing, find the appropriate screen, place the call on hold and go back to the screen they were originally on in the amount of time they are allotted for a call.

    Alison supported this idea  ·