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  1. Report for overall AI Score out of a sum of calls/time period

    12 votes

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    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juli commented  · 

    We desperately need a report that shows who we monitored on a scorecard, when we monitored them, and what the overall score is.

    Juli supported this idea  · 

  2. Ringsense Call scoring

    4 votes

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    New  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juli commented  · 

    It is highly important that we be able to pull calls that we have monitored or reports of calls that we have monitored. If the system does not recognize that we monitored the call rather then AI it is impossible to do this.

    Juli supported this idea  · 

  3. Export scorecard data

    39 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.


    We've released the following new reports:

    • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
    • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
    • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
    • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.


    Additionally, you can now schedule reports with the following…

    Juli supported this idea  ·