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  1. Manage Post-call Summary and Automatic notes account wide via Admin Portal

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Albert commented  · 

    It's unacceptable that this is turned on by default with no way to administratively turn it off at an org level. Financial companies have to follow SEC Rule 17a-4 about electronic communications record keeping and this VIOLATES it. On top of this, we do not allow A.I. to access client information, which phone calls include. Fix this ASAP.

    Albert supported this idea  ·