Our agents often work with multiple screens and are handling patient facing workflows. Their main role is to assist patients while making themselves available for incoming calls. however, they are not made aware when they roll into 'RNA State'. This is also a metric they are audited on.
Our agents often work with multiple screens and are handling patient facing workflows. Their main role is to assist patients while making themselves available for incoming calls. however, they are not made aware when they roll into 'RNA State'. This is also a metric they are audited on.