Settings and activity

60 results found

1. call recording and csat scores

   9 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi shared this idea  ·  Mar 18, 2025

2. RingSense: Modifying AI Scores

   24 votes

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   Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Mar 18, 2025

3. edit transcripts

   26 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi shared this idea  ·  Mar 18, 2025

4. Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Mar 18, 2025

5. Spanish Support for RingSense Transcription and Translation (to English)

   34 votes

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   8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See the Language dropdown in the Organization tab in Admin Settings.

   Zabi supported this idea  ·  Mar 18, 2025

6. add admin ability to delete calls /insights/ai tracking / transcripts ect

   12 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your valuable feedback.

   I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.

   Zabi supported this idea  ·  Mar 18, 2025

7. Texting

   3 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Mar 18, 2025

8. log transcripts read the same as calls listened

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Mar 18, 2025

9. Comprehensive Data Download from RingSense

   21 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Mar 18, 2025

10. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    23 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Mar 18, 2025

11. Export scorecard data

    42 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

    We've released the following new reports:

    • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
    • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
    • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
    • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

    Additionally, you can now schedule reports with the following key benefits:

    • Automated delivery: Set up recurring reports to be sent automatically at chosen intervals
    • Time savings: Eliminates manual effort in pulling and sharing data
    • Business impact: Ensures leaders and teams have timely insights for faster, data-driven decisions

    Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

    We've released the following new reports:

    • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
    • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
    • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
    • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

    Additionally, you can now schedule reports with the following… more

    Zabi supported this idea  ·  Mar 18, 2025

12. Ability to Change Implicit Team Names

    24 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense now supports the ability to rename your implicit team names. See more details here

    Zabi supported this idea  ·  Mar 18, 2025

13. Japanese language support

    4 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Mar 18, 2025

14. Create deals without having a CRM connected

    2 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi commented  ·  Mar 18, 2025  ·  Edit…  ·  Delete…

    This is especially important for your customers that do not outsource their CRMs and use a custom built or in-house built platform to track customers.

    Save Submitting...
    Zabi supported this idea  ·  Jan 30, 2025

15. To have the ability or option to transcribe an existing call Recording

    8 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Feb 28, 2025

16. RingSense: Pull in/Filter Calls based on Duration

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    57 votes

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    4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    Key benefits of this feature include:

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    Zabi supported this idea  ·  Feb 28, 2025

17. Translate other languages into English in the transcripts

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi shared this idea  ·  Feb 18, 2025

18. Chinese Language Support

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Feb 18, 2025

19. Customizable reports

    11 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Feb 13, 2025

20. Contact Center - No Hold Music when truly "on hold"

    5 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jan 29, 2025