Settings and activity

61 results found

1. AI recommendations survey

   6 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 9, 2026

2. Actionable Insights - Did you know this about your team?

   6 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 9, 2026

3. Ability to create Scorecard then attach trackers

   8 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 9, 2026

4. AI tracking over time to see if coaching works

   9 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 9, 2026

5. Ability to add a summary note to recordings saved in a Library

   11 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 9, 2026

6. Ability for managers to select which user scorecard is for

   11 votes

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   Future Consideration  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 9, 2026

7. RingSense Dashboard based landing page to drive adoption and insight

   61 votes

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 9, 2026

8. Views for Trackers

   4 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for providing this valuable idea.

   We've added this idea to our quarterly roadmap.

   We will post a status update once this feature is live on your account.

   Zabi supported this idea  ·  Jan 9, 2026

9. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

   28 votes

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   Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 9, 2026

10. Feature request/roll back: Filtering by Teams

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Edit…  ·  Delete…  ·  Admin →
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    Zabi shared this idea  ·  Jan 5, 2026

11. mask sensitive info from transcript and ai notes

    16 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jan 5, 2026

12. Coaching Insights - Main Screen

    4 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks for the valuable feedback. We are now working on an update to persist your filters on the coaching page

    Zabi supported this idea  ·  Jan 5, 2026

13. Ringsense Call scoring

    6 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jan 5, 2026

14. RingSense Scorecard-Non Applicable (N/A) to only be selectable as a score for specific questions

    7 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense/ACE now allows flexibility to mark a scorecard question as mandatory or optional

    
    

    As an admin, you can specify which questions are optional v/s required. See the attached screenshot.

    
    

    Key benefits of this feature include:

    • Ensures consistent evaluations by making critical questions mandatory
    • Enables flexible scoring with optional questions for non-applicable scenarios
    • Gives admins tighter control over quality standards and compliance requirements

    
    

    Zabi supported this idea  ·  Jan 5, 2026

15. RingSense ScoreCard Template

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Nov 10, 2025

16. Chat Feature in RingSense

    8 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Nov 10, 2025

17. SMS as a Channel/Integration

    7 votes

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    Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Nov 10, 2025

18. Disable AI "Automatic notes"

    34 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Zabi commented  ·  Oct 13, 2025  ·  Edit…  ·  Delete…

    We have turned this off in the admins platform

    Save Submitting...

19. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

    37 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Oct 13, 2025

20. coaching insights for management

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi shared this idea  ·  Oct 13, 2025