Settings and activity

52 results found

1. Feature request/roll back: Filtering by Teams

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Edit…  ·  Delete…  ·  Admin →
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   Zabi shared this idea  ·  Jan 5, 2026

2. mask sensitive info from transcript and ai notes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 5, 2026

3. Coaching Insights - Main Screen

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks for the valuable feedback. We are now working on an update to persist your filters on the coaching page

   Zabi supported this idea  ·  Jan 5, 2026

4. Ringsense Call scoring

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 5, 2026

5. RingSense Scorecard-Non Applicable (N/A) to only be selectable as a score for specific questions

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   Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 5, 2026

6. RingSense ScoreCard Template

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Nov 10, 2025

7. Chat Feature in RingSense

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Nov 10, 2025

8. SMS as a Channel/Integration

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   Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Nov 10, 2025

9. Disable AI "Automatic notes"

   34 votes

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   New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Zabi commented  ·  Oct 13, 2025  ·  Edit…  ·  Delete…

   We have turned this off in the admins platform

   Save Submitting...

10. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

    35 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Oct 13, 2025

11. Allow to set review and coaching goals for managers

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Oct 13, 2025

12. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

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    Needs More Information  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Oct 13, 2025

13. AI Monthly coaching insights

    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Oct 13, 2025

14. Comments: Notification, Tallying and Coaching Insights

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    10 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi shared this idea  ·  Jun 5, 2025

15. Adding Custom Notifications within RingSense

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

    Zabi supported this idea  ·  Jun 5, 2025

16. Allow Comments and Feedback anywhere I listen to a call

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jun 5, 2025

17. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

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    Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jun 5, 2025

18. Add @mention into RingSense for feedback/Comment

    14 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jun 5, 2025

19. Ability to support multiple instances of a CRM/CRMs for one customer

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  May 14, 2025

20. Enable AI-Pre-Filled Scorecards to Contribute to Leaderboard Metrics

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Scorecard Intelligence - We've introduced a new tab inside Coaching module called scorecards, it gives you intelligence on scorecards at a global as well as individual level:

    • Actionable visibility: Unlock scorecard performance and rank order agents
    • Smarter analysis: Correlate agent scoring patterns (pass vs. fail)
    • Business impact: Exportable reports enable trend analysis and informed decisions

    You can find more details in the attached screenshot

    Zabi supported this idea  ·  May 14, 2025