Settings and activity

83 results found

1. ACE: Include in Trackers and Coaching the data from the interaction where my team is not considered as the host

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jul 1, 2026

2. metric prividing average rings to answer calls

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jul 1, 2026

3. Enhanced Reporting Filters for Human-Scored Interactions and Custom Sharing Options

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jul 1, 2026

4. Allow User to Ask AI Anything In the Investigate Side Panel

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jul 1, 2026

5. Have the ability to delete just a call recording rather than the full interaction

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jul 1, 2026

6. Override company name spelling in ACE

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jul 1, 2026

7. Option to configure development plan minimum required data

   8 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jul 1, 2026

8. Make the topics in the Topic Cloud clickable and produce a list of calls with those topics mentioned

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jul 1, 2026

9. Teach AI words it often misunderstands.

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jul 1, 2026

10. Agents Request Specific Feedback

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jul 1, 2026

11. Ring Sense API Access

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  Eugene responded

    An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

    Zabi supported this idea  ·  Jul 1, 2026

12. RingSense Audit Trail

    28 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jul 1, 2026

13. Coaching Insights - Main Screen

    9 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    Thanks for the valuable feedback. We are now working on an update to persist your filters on the coaching page

    Zabi supported this idea  ·  Jul 1, 2026

14. Improve ACE Tracker with Actionable Customer Insights

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jul 1, 2026

15. Notifications for RingSense Tracker

    6 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Zabi commented  ·  Jul 1, 2026  ·  Edit…  ·  Delete…

    I believe this already exists - I set up libraries/pinned views and get an email notification each time a tracker or specific phrase is triggered.

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16. AI Conversation Expert/Ringsense - exportable reports

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    Zabi supported this idea  ·  Jul 1, 2026

17. Enhanced Text Formatting in Comment Fields

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    21 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jul 1, 2026

18. Scorecard Prompt Comment

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    24 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jul 1, 2026

19. Coaching Page – Multi-Team View and Comparison (RingSense)

    27 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jul 1, 2026

20. Interactions - Time added to Period filter

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    13 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Zabi shared this idea  ·  Jul 1, 2026