Settings and activity

44 results found

1. Ability to add order of priority when multiple scorecards exist

   5 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Tatiana supported this idea  ·  Jul 20, 2026

2. Recording Import Rules for RingSense for RingCX

   6 votes

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   Needs More Information  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Tatiana supported this idea  ·  Jul 20, 2026

3. Improve/Increase documentation

   7 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Tatiana supported this idea  ·  Jul 20, 2026

4. ability to skip to main part of the call by utilizing the call transcripts

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Tatiana supported this idea  ·  Jul 20, 2026

5. Ability to report and print completed evaluations.

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Tatiana supported this idea  ·  Jul 20, 2026

6. Edit AI Metric Scores

   15 votes

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Tatiana supported this idea  ·  Jul 20, 2026

7. Ring Sense Customer Scorecard

   8 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Tatiana supported this idea  ·  Jul 20, 2026

8. AI continue automatically after hold

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Tatiana supported this idea  ·  Jul 20, 2026

9. Live call listening

   9 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Tatiana supported this idea  ·  Jul 20, 2026

10. Agents need to see coaching in real time

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Tatiana supported this idea  ·  Jul 20, 2026

11. VOLUME BUTTON

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Tatiana supported this idea  ·  Jul 20, 2026

12. Callbacks should automictically come back into the reps que. The rep should have the option to reschedule or accept

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Tatiana supported this idea  ·  Jul 20, 2026

13. Can we add more options to the disposition of the call?

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Tatiana supported this idea  ·  Jul 20, 2026

14. RingSense: Modifying AI Scores

    30 votes

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    Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Tatiana supported this idea  ·  Jul 20, 2026

15. adjust how AI notes summarize calls

    15 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I'm glad to announce that this feature is now live in your account.

    
    

    Account -> Admin Settings ->. ... -> Templates.

    
    

    In the templates section, you can customize summary for each template

    
    

    You can customize the summary template, including the ability to summarize it in 1st person.

    
    

    You can find the relevant section in the attached screenshot

    Tatiana supported this idea  ·  Jul 20, 2026

16. I would like to see the average score of my calls

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Tatiana supported this idea  ·  Jul 20, 2026

17. Portuguese Language on RingSense for RingCx

    3 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Tatiana supported this idea  ·  Jul 20, 2026

18. Scheduled Callbacks

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Tatiana supported this idea  ·  Jul 20, 2026

19. Sync RingCX and RingSense customer data

    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Tatiana supported this idea  ·  Jul 20, 2026

20. Advanced Analytics in RingSense

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Tatiana supported this idea  ·  Jul 20, 2026