← RingCentral Ideas Settings and activity 1 result found DTMF keypress routing 4 votes Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea New · 1 comment · RingCentral Contact Center » Contact Center · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Abdul Fahadh commented · Mar 9, 2026 · Edit… · Delete… We need this functionality to be changed. Even when agents are available and present, if they do not answer the call, the system should allow the end user to leave a voicemail by pressing option 2 as per the IVR flow. Save Submitting... Abdul Fahadh supported this idea · Mar 9, 2026
Abdul Fahadh
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We need this functionality to be changed. Even when agents are available and present, if they do not answer the call, the system should allow the end user to leave a voicemail by pressing option 2 as per the IVR flow.