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  1. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

    35 votes

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    New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Luis supported this idea  · 
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    Luis commented  · 

    Given RingCentral’s proven strength and leadership in this space, I am confident that this enhancement will be implemented. This functionality would significantly help us improve call quality, operational oversight, and ultimately the experience we deliver to our customers.
    I fully agree that this capability is greatly needed within the platform, and its inclusion would add substantial value to the management and quality assurance features of the RingCentral portal.