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  1. Dial a call queue from a button  ·  Under Review

  2. Incoming 2nd call to be forward directly to user/third party number/ call queue  ·  New

  3. Callers can press a key in auto receptionist and be sent a text.  ·  Future Consideration

  4. Increase the # of queues a User can be a part of  ·  Under Review

  5. Create a feature that allows users to rewind and replay a live RCV meeting  ·  Future Consideration

  6. Cisco 8861 should appear 2 lines under the name of the user instead of repeatedly.

  7. Live Monitoring a user not a call  ·  Under Review

  8. Share a second camera in a meeting  ·  Under Review

  9. Play a Recorded message during a call  ·  Needs More Information

  10. Analytics, average number of calls during a period (not just a day)  ·  Under Review

  11. Provide a report which breaks calls received to a queue by set time frame  ·  New

  12. Removing days from a report  ·  Implemented

  13. Assign a ringtone to a number or group  ·  Planned

  14. Assign a phone number automatically to a user.  ·  New

  15. Ability to score a call without a call  ·  Already Exists

  16. Ability to add only a portion of a call to a Library folder.  ·  Future Consideration

  17. Decline a incoming call with a text message  ·  Under Review

  18. Integrate a website to a Call Queue extension

  19. Add a phone when creating a new user  ·  Already Exists

  20. Allow Super Admins to have a non billable agent account for testing  ·  New

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