Assign a ringtone to a number or group
Would like to have the ability to assign a unique ringtone to a specific ring group or to a specific inbound number. This will allow the user the ability to identify calls just buy the ringtone. Call Queue X has a unique ringtone assigned to it. For example, Call Queue X is a hotline and calls to this call group it would ring different than other calls. A ringtone could be assigned to a specific inbound number. For example, if a boss or a high priority customer calls having the ability to assign a unique ringtone to their number would be very helpful.
Mark
shared this idea
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Ryan
commented
My organization would greatly benefit from this - any update from RC on the status since this was in the Planned status 2 years ago?
I have implemented an "Emergency Call" queue for 23 sites in my tenancy, so the front office can easily distinguish urgent vs routine calls. We would like for these queues to have a unique ringtone so that users can identify these calls even when they are not looking at their deskphone.