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  1. Data for Hold time when transferring a call.  ·  Under Review

  2. RingCx for Hubspot - ability to customize data mapping for the call log fields  ·  Under Review

  3. Clear the 911 data when resetting user extensions  ·  Under Review

  4. Live Reports and Performance Reports - Restrict data visibility  ·  Under Review

  5. Request for Daily Average Call Data (Weekdays Only) in Analytics Report  ·  New

  6. We need to be able to create/identify our own DNIS data that passes through in the SIP data stream to support third party call handling.  ·  New

  7. Extracting more RingSense Data via Reports or API  ·  New

  8. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data  ·  New

  9. User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard  ·  Under Review

  10. Add Metrics and Data Values in Custom Reports  ·  Under Review

  11. Allow QoS Data to be pulled via API  ·  Under Review

  12. disconnect the call when there are no response for 3 times call screen  ·  New

  13. Mass export of user data such as call recordings and text messages  ·  New

  14. Billing Cost Center data can't be downloaded to excel or csv.

  15. feature to match data between call logs in service web and PKI in PR  ·  New

  16. Export message data in a readable format like a conversation in the app

  17. Create feature that shows similar data using Analytics report and Call logs excel file  ·  Under Review

  18. We need reporting for prior 12 months! Year over Year data would be incredible.

  19. handset information, mac address, status information (Online/Offline) export with user data  ·  New

  20. Add Long Call under Data tab in RingCX Real-time Dashboard Custom Widget  ·  New

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