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  1. Create feature that shows similar data using Analytics report and Call logs excel file  ·  Under Review

  2. Export message data in a readable format like a conversation in the app

  3. disconnect the call when there are no response for 3 times call screen  ·  New

  4. Billing Cost Center data can't be downloaded to excel or csv.

  5. User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard  ·  Under Review

  6. feature to match data between call logs in service web and PKI in PR  ·  New

  7. We need reporting for prior 12 months! Year over Year data would be incredible.

  8. handset information, mac address, status information (Online/Offline) export with user data  ·  New

  9. Add Long Call under Data tab in RingCX Real-time Dashboard Custom Widget  ·  New

  10. Export daily data from the analytics portal for more than one day at a time.  ·  Implemented

  11. Automatically remove the data of the users on leave when creating a performance report.

  12. RingCX IVR option for Pre-Call Data Collection for Auto-Fill to Agent  ·  New

  13. Add speech to text response for the greeting notification at the call queue level  ·  Under Review

  14. RingCx Reporting Including Data from Agent Script Custom Field  ·  Already Exists

  15. There should be an email notification sent if a data failed to sync in Archiver  ·  Under Review

  16. Analytics-data around call that were specifically avoided when it rang the agent.  ·  Under Review

  17. The ability to manually refresh data in ringcentral analytics  ·  Under Review

  18. Backup and Restore Point for Admin Portal setup data.  ·  Future Consideration

  19. Emergency Response Location set for a user's deskphone to not sync with the ERL set for the user's RingCentral App  ·  New

  20. External shared directory - cannot input the same data for mobile numbers and company number

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