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  1. Implement automatic data masking controls for PII  ·  Future Consideration

  2. Forwarded To Numbers as trackable data in analytics and call logs  ·  Under Review

  3. Retrieve data In Ring Central Video Meetings  ·  Under Review

  4. RingCentral Mobile & Desktop App: Generate Diagnostic Bundle/Data for Admin  ·  Under Review

  5. Create/ inject data directly into Salesforce as the call is happening.

  6. Ability to export Site Caller ID field data from MVP Admin Portal.  ·  Under Review

  7. Report associating IVR data with transferring agent for post-call surveys  ·  New

  8. Ability to generate reporting for entire day without running into "Too many data points"  ·  New

  9. auto disconnect call when routed to VM and no response for 5 secs  ·  New

  10. Viewing data for a specific call queue with KPI view in graph format  ·  Under Review

  11. RingCentral App Message Data Export File Type Should be User Friendly  ·  Under Review

  12. Add Metrics and Data Values in Custom Reports  ·  Under Review

  13. Archiver for Performance reports and increase data retention to more than 6 months  ·  Under Review

  14. Insider threat detection using AI by Data-Mining call transcripts  ·  New

  15. disconnect the call when there are no response for 3 times call screen  ·  New

  16. Clear the 911 data when resetting user extensions  ·  Under Review

  17. Live Reports and Performance Reports - Restrict data visibility  ·  Under Review

  18. RingCx for Hubspot - ability to customize data mapping for the call log fields  ·  Implemented

  19. Request for Daily Average Call Data (Weekdays Only) in Analytics Report  ·  New

  20. Data for Hold time when transferring a call.  ·  Under Review

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