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  1. Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.

  2. Increase the time on server for Automatic Call Recording (Data Retention Policy) for 180 days  ·  Under Review

  3. Call recording data is IMPOSSIBLE to match between InContact or RingCentral App and our storage  ·  Will Not Implement

  4. Zoom had an admin data feature which allows the administrator the ability to pull the meeting participation information to show who join...  ·  Under Review

  5. Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process

  6. IN PC your data does not include Agent Name and ID for all dispositions or classification  ·  Future Consideration

  7. Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...  ·  Under Review

  8. Live Reports Data to show call queue member's state if logged in to Phone App or not  ·  New

  9. On the Message data export Ability to know to whom they send the message if the recipient didn't reply

  10. Fax data retention to have longer period of being in the system with higher amount of sent and received storage.

  11. I need to be able to pull abandoned calls details on an as-needed basis vs. waiting for a data refresh.  ·  Needs More Information

  12. Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN

  13. Object and Meta Data tagging capabilities of our call recordings so we can set specific retention policies by Team in our custom storage  ·  Future Consideration

  14. Cross Reference Call ID in Agent State History Reporting API  ·  Under Review

  15. Forwarding of calls with RingOut to external devices

  16. Feature Ask - Keyword Search within Contact Details  ·  Under Review

  17. CRM Contact/Phone Number Matching Improvements

  18. Bulk creation of 911 locations  ·  Under Review

  19. Include QM Question Detail into QM Reports APIs  ·  Future Consideration

  20. Option to add supported Cities for AD/SCIM provisioning  ·  New

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