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  1. different export file formats for the same report gives different data - what shouldn't be  ·  Under Review

  2. option to see the percentage of the calls that had incomplete data captured on Analytics  ·  Under Review

  3. Option to display SMS usage data to the Admin portal billing information to display the data for up to 1 year instead of 90 days.  ·  Under Review

  4. RingCentral and InContact do not share data - IVR with Extension failure  ·  Already Exists

  5. The ability to schedule reports to be sent out on a specified interval that capture data from live reports.  ·  Already Exists

  6. Customer Would like to Have A Data in RingCentral To Know why their SMS links are being block

  7. RingCentral Archiver: Customer Must be able to sync or backup current and existing data even if Archiver was just setup  ·  New

  8. WFM PRO - Ability to Export more future facing data from Intraday manager  ·  Under Review

  9. Ability to allow an Admin to control how long data is stored for on the Analytics Portal below the maximum current setting  ·  Under Review

  10. Doesn't anybody know how to make advance IVR and transfer the data  ·  Needs More Information

  11. Data that shows time and date of call refusals in Analytics, Performance report  ·  Under Review

  12. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

  13. Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me  ·  Under Review

  14. ability to receive a notification before the data will be deleted from ringcentral server  ·  Under Review

  15. Sales Force Customer Data Pop Screen when answering parked call on Custom Park Lines  ·  Under Review

  16. Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.

  17. Increase the time on server for Automatic Call Recording (Data Retention Policy) for 180 days  ·  Under Review

  18. Call recording data is IMPOSSIBLE to match between InContact or RingCentral App and our storage  ·  Will Not Implement

  19. Zoom had an admin data feature which allows the administrator the ability to pull the meeting participation information to show who join...  ·  Under Review

  20. Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process  ·  Under Review

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