847 search results
-
handset information, mac address, status information (Online/Offline) export with user data · New
-
Export daily data from the analytics portal for more than one day at a time. · Implemented
-
RingCX IVR option for Pre-Call Data Collection for Auto-Fill to Agent · New
-
Automatically remove the data of the users on leave when creating a performance report.
-
The ability to manually refresh data in ringcentral analytics · Under Review
-
Add speech to text response for the greeting notification at the call queue level · Under Review
-
There should be an email notification sent if a data failed to sync in Archiver · Under Review
-
RingCx Reporting Including Data from Agent Script Custom Field · Already Exists
-
Analytics-data around call that were specifically avoided when it rang the agent. · Under Review
-
Backup and Restore Point for Admin Portal setup data. · Future Consideration
-
Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting · Under Review
-
External shared directory - cannot input the same data for mobile numbers and company number
-
performance reports to show real-time data and not to wait for few hours to populate · Under Review
-
Emergency Response Location set for a user's deskphone to not sync with the ERL set for the user's RingCentral App · New
-
Include the phone state in the data analytics for examples time spent in DND · New
-
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording · Under Review
-
Data retention - Option to see how many days are left for a specific recording to expire · Under Review
-
Feature that links DID and CX data in one report · New
-
RingCentral Analytics Site filter should result in displaying items in the table that have data · Under Review
-
Allow widgets to display data when clicked over hovered over. · New