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Backup and Restore Point for Admin Portal setup data.

We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.

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David shared this idea  ·   ·  Report…  ·  Admin →
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Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded  · 
RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.

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  • Thomas commented  ·   ·  Report

    Enterprises need a way to create and download a snapshot of all tenant users, IVRs call groups, and settings. We need a way to create a certain amount of moment-in-time snapshots we can roll the whole tenant back to.

    Disgruntled employees, on their last day, can cause immeasurable harm simply by hitting a delete button, or by releasing all the phone numbers you built your brand on, back into the wild....

    Ring has resilience and availability. We're missing recover-ability.

  • GARRY commented  ·   ·  Report

    I can think of 3 options.
    1. Download all site settings to a csv file
    2. Backup setting head in RingCentral portal with easy access to restore.
    3. Integrated with online storage, Google drive for automated backup with a schedule.

  • Stephen commented  ·   ·  Report

    I would like to be able to back up and restore all configuration settings from the Admin Portal to a file, to be able to be restored in the event they are lost. This should include at the least everything in the Phone System menu, and User Settings Templates. We have spent many dozens of hours configuring our system, so we want to be sure we have all this information saved in case it is lost somehow.