Emergency Response Location set for a user's deskphone to not sync with the ERL set for the user's RingCentral App
When a user changes the emergency response location set in the RingCentral App, it also changes the ERL set for the user's deskphone (in the service web), and vice versa.
The user's deskphone is permanently located at their office address. The app is used when working from home, and should have the home address.
It would be better if the deskphone's ERL does not change upon changing the ERL in the app so the user won't have to change it back everytime.
2
votes
Jessa
shared this idea
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APC Overnight
commented
Make sense from a safety aspect as anyone could use the deskphone. If the user is at home and sets their ERL to home, the deskphone should still have it's own ERL as the office address.