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  1. performance reports to show real-time data and not to wait for few hours to populate  ·  Under Review

  2. Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting  ·  Under Review

  3. Include the phone state in the data analytics for examples time spent in DND  ·  New

  4. Data retention - Option to see how many days are left for a specific recording to expire  ·  Under Review

  5. Feature Request – Easier Access to RingCentral Video Meeting Data (Attendee List & Info)  ·  New

  6. Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording  ·  Under Review

  7. Allow widgets to display data when clicked over hovered over.  ·  New

  8. Feature that links DID and CX data in one report  ·  New

  9. Allow Team Administration and Export Data to be separate permissions in the Super Admin App role  ·  Already Exists

  10. Update the CNAM data base for 3rd party Number  ·  New

  11. Agent Interface "Search" Button for Contextual Searches of System Data  ·  Under Review

  12. Increase data retention for call logs more than 2 years  ·  Under Review

  13. Super admin should have an option to control the data archive settings for chats, messages, faxes, etc.  ·  Under Review

  14. RingCentral Analytics Site filter should result in displaying items in the table that have data  ·  Under Review

  15. option to see the percentage of the calls that had incomplete data captured on Analytics  ·  Under Review

  16. different export file formats for the same report gives different data - what shouldn't be  ·  Under Review

  17. Data Residency for EU, UK and USA in one Business Unit  ·  New

  18. The ability to schedule reports to be sent out on a specified interval that capture data from live reports.  ·  Already Exists

  19. RingCentral and InContact do not share data - IVR with Extension failure  ·  Already Exists

  20. Customer Would like to Have A Data in RingCentral To Know why their SMS links are being block