681 search results
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IN PC your data does not include Agent Name and ID for all dispositions or classification · Future Consideration
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Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn... · Under Review
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Live Reports Data to show call queue member's state if logged in to Phone App or not · New
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On the Message data export Ability to know to whom they send the message if the recipient didn't reply
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Fax data retention to have longer period of being in the system with higher amount of sent and received storage.
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I need to be able to pull abandoned calls details on an as-needed basis vs. waiting for a data refresh. · Needs More Information
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Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN · Under Review
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Object and Meta Data tagging capabilities of our call recordings so we can set specific retention policies by Team in our custom storage · Future Consideration
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Cross Reference Call ID in Agent State History Reporting API · Under Review
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Global Variables or Switch statements that can be called by script objects across multiple call flows. · New
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Forwarding of calls with RingOut to external devices
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Feature Ask - Keyword Search within Contact Details · Under Review
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Bulk creation of 911 locations · Under Review
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CRM Contact/Phone Number Matching Improvements · Implemented
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Option to add supported Cities for AD/SCIM provisioning · New
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Include QM Question Detail into QM Reports APIs · Future Consideration
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Engage Digital Analytics Designer - Export to .pdf misses information · Will Not Implement
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Analytics · Under Review
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SMS automatic reply · Planned
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Performance reports analytics API needed! OR update to call log API endpoint!