Live Reports Data to show call queue member's state if logged in to Phone App or not
Live Reports should show the call queue member's state on the Phone App. When a user logs out from the application, Live Reports should show members state as "Unavailable" since the user is not logged in to the Phone App.
2
votes
John Glenn
shared this idea
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Dave
commented
As of now, if someone is "available" and they log out, they still show "available" in a Live report. A "Live Report" should be accurate so managers can rely on the information.