1284 search results
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Agent Interface "Search" Button for Contextual Searches of System Data · Under Review
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Increase data retention for call logs more than 2 years · Under Review
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Surface Pre-Chat Form Data to Agents and Use It for Dynamics 365 Record Pop · Future Consideration
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Allow Team Administration and Export Data to be separate permissions in the Super Admin App role · Already Exists
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Super admin should have an option to control the data archive settings for chats, messages, faxes, etc. · Under Review
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different export file formats for the same report gives different data - what shouldn't be · Under Review
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RingCentral Analytics Site filter should result in displaying items in the table that have data · Under Review
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option to see the percentage of the calls that had incomplete data captured on Analytics · Under Review
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RingCentral and InContact do not share data - IVR with Extension failure · Already Exists
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Option to display SMS usage data to the Admin portal billing information to display the data for up to 1 year instead of 90 days. · Under Review
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Data Residency for EU, UK and USA in one Business Unit · New
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Customer Would like to Have A Data in RingCentral To Know why their SMS links are being block
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The ability to schedule reports to be sent out on a specified interval that capture data from live reports. · Already Exists
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An option to manually delete AI Notes using the RingCentral app without compromising the account’s data retention policy. · New
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RingCentral Archiver: Customer Must be able to sync or backup current and existing data even if Archiver was just setup · New
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WFM PRO - Ability to Export more future facing data from Intraday manager · Under Review
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Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents. · New
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Add several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral Analytics. · New
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Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users · New
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Improve RingCX Salesforce OpenCTI session handling to prevent call disruption due to stale browser cache/session data · New