1203 search results
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An option to manually delete AI Notes using the RingCentral app without compromising the account’s data retention policy. · New
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The ability to schedule reports to be sent out on a specified interval that capture data from live reports. · Already Exists
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RingCentral Archiver: Customer Must be able to sync or backup current and existing data even if Archiver was just setup · New
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Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents. · New
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Add several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral Analytics. · New
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WFM PRO - Ability to Export more future facing data from Intraday manager · Under Review
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ACE: Include in Trackers and Coaching the data from the interaction where my team is not considered as the host · New
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Improve RingCX Salesforce OpenCTI session handling to prevent call disruption due to stale browser cache/session data · New
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Ability to allow an Admin to control how long data is stored for on the Analytics Portal below the maximum current setting · Under Review
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Data that shows time and date of call refusals in Analytics, Performance report · Under Review
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Doesn't anybody know how to make advance IVR and transfer the data · Needs More Information
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Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users · New
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Have a single page for Supervisors to see Stats and Supervisor tab data. · Under Review
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Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue) · Planned
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HIPAA Compliant Companies to Have Option for 90 Days of Message Data Retention · New
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Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me · Under Review
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Add functionality to the admin portal to allow extraction of a report or data for blocked numbers for all users and sites. · New
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ability to receive a notification before the data will be deleted from ringcentral server · Under Review
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Ring Sense not giving transcriptions when we try to export or download the data · New
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Sales Force Customer Data Pop Screen when answering parked call on Custom Park Lines · Under Review