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  1. Sales Force Customer Data Pop Screen when answering parked call on Custom Park Lines  ·  Under Review

  2. Increase the time on server for Automatic Call Recording (Data Retention Policy) for 180 days  ·  Under Review

  3. Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.

  4. Call recording data is IMPOSSIBLE to match between InContact or RingCentral App and our storage  ·  Will Not Implement

  5. Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process  ·  Under Review

  6. Zoom had an admin data feature which allows the administrator the ability to pull the meeting participation information to show who join...  ·  Under Review

  7. IN PC your data does not include Agent Name and ID for all dispositions or classification  ·  Future Consideration

  8. Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...  ·  Under Review

  9. Ability to manage the time frame or coverage of customer detail tab display of historical interaction data  ·  New

  10. Live Reports Data to show call queue member's state if logged in to Phone App or not  ·  New

  11. Analytics performance reports can generate data for company phone numbers to show which numbers are most frequently dialed or called  ·  New

  12. On the Message data export Ability to know to whom they send the message if the recipient didn't reply

  13. I need to be able to pull abandoned calls details on an as-needed basis vs. waiting for a data refresh.  ·  Needs More Information

  14. Fax data retention to have longer period of being in the system with higher amount of sent and received storage.

  15. Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN  ·  Under Review

  16. Object and Meta Data tagging capabilities of our call recordings so we can set specific retention policies by Team in our custom storage  ·  Future Consideration

  17. Identify percentage of RingCX calls that are recorded  ·  New

  18. need a report on deleted users  ·  New

  19. Digital interactions handled from "All messages" inbox no longer remain in triage queue.  ·  Under Review

  20. restapi/v1.0/account/accountId/call-log -- Add call status (Active vs completed) as a parameter  ·  New

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