Improve RingCX Salesforce OpenCTI session handling to prevent call disruption due to stale browser cache/session data
Description:
When browser cache/session data becomes stale or corrupted, RingCX Salesforce OpenCTI sessions may fail to load properly, resulting in:
Calls not ringing
Agent unable to accept calls
Silent failure until cache is manually cleared
Request:
Implement improved session validation and auto-recovery mechanisms so that:
The CTI session can detect corrupted/stale state
Automatically refresh/reinitialize the session without requiring full browser cache clear
Provide soft recovery (reload CTI session, re-authenticate silently, or reset state)
Business impact:
Reduces agent downtime and eliminates dependency on manual cache clearing, improving reliability in production environments.
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Ryan
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