1284 search results
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IN PC your data does not include Agent Name and ID for all dispositions or classification · Future Consideration
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Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn... · Under Review
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Ability to manage the time frame or coverage of customer detail tab display of historical interaction data · New
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Live Reports Data to show call queue member's state if logged in to Phone App or not · New
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On the Message data export Ability to know to whom they send the message if the recipient didn't reply
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Analytics performance reports can generate data for company phone numbers to show which numbers are most frequently dialed or called · New
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Fax data retention to have longer period of being in the system with higher amount of sent and received storage.
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I need to be able to pull abandoned calls details on an as-needed basis vs. waiting for a data refresh. · Needs More Information
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Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN · Under Review
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Object and Meta Data tagging capabilities of our call recordings so we can set specific retention policies by Team in our custom storage · Future Consideration
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Identify percentage of RingCX calls that are recorded · New
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need a report on deleted users · New
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Digital interactions handled from "All messages" inbox no longer remain in triage queue. · Under Review
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RCX | API for Workflow Custom Fields Retrieval · New
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restapi/v1.0/account/accountId/call-log -- Add call status (Active vs completed) as a parameter · New
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Cross Reference Call ID in Agent State History Reporting API · Under Review
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Global Variables or Switch statements that can be called by script objects across multiple call flows. · New
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Feature Request: RingCX | API for Microsoft Company Directory Integration · Future Consideration
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Enhance Dynamics 365 CIF Search API to Support Full Entity Search · Future Consideration
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Forwarding of calls with RingOut to external devices · Under Review