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  1. Internal Fax Outlook Displays  ·  New

  2. True "All" option in User filter on Performance Reports  ·  Planned

  3. Archive call recording real time

  4. consult calls  ·  New

  5. Incorporate call in queues with caller ID on Ringcentral app  ·  Under Review

  6. Workflows to be integrated with Shared Inbox  ·  New

  7. Export Custom Lead Fields as Individual Columns in Lead List Reports  ·  New

  8. Add Disposition Notes From Analytics To The Available Fiter Fields in ACE Advanced Filters  ·  New

  9. Request to Limit AI From Using Last Names  ·  New

  10. RingSense: Add ability to differentiate the voice queues in RingSense reporting  ·  New

  11. Increase length of time reports are saved  ·  Planned

  12. Ability to filter the 'Related To/Associated to' record results based on Opportunity Stage.  ·  Under Review

  13. Have diffferent folders in for text messages, so that we can keep our inbox neat and tidy  ·  Under Review

  14. Adding the "Live" metric on the custom dashboards On RCX Analytics Live Dashboards  ·  New

  15. UK ERL Validation: Support Geocoordinates for Non-Postal Locations  ·  New

  16. RingSense: Allow for if/then questions on scorecards or optional questions.  ·  Implemented

  17. Exporting the original Messages  ·  Under Review

  18. smokeball CRM integration  ·  New

  19. RingSense x RingCentral call analytics  ·  New

  20. RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce  ·  New