← RingCentral Ideas

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  1. Exporting Agent Access Information  ·  New

  2. The archive or history for the Service Level report  ·  Under Review

  3. Network requirement changes to be visible to admins in ServiceWeb  ·  Under Review

  4. Offline use of RingCentral Application  ·  Will Not Implement

  5. Performance report Missed call  ·  New

  6. I would like to have a way to download analytics.  ·  Future Consideration

  7. Audit log for voicemail/message downloads  ·  Under Review

  8. Carrier minutes for incoming calls

  9. All filters should be available in every report. Also, let’s add more detailed columns, like wait time and ring time, in the performance re  ·  New

  10. RingCentral mobile app option to open links with the device's native browser

  11. Inbound calls that are parked, should not be changed to outbound when picked up and being logged in salesforce  ·  New

  12. Share RingSense recording without having to first specify an email address  ·  Implemented

  13. Salesforce Integration: SLA Hit/Miss and SLA Answer Rate  ·  New

  14. Needs to have more that 90days or to have extension on the call recording time in server and also wants to have recording sent directly ...  ·  Under Review

  15. Connectors for Avaya Cloud Office to use with the Microsoft Power Suite  ·  Under Review

  16. Is it possible to have a url-link for a search with a specific phone in Analytics  ·  Under Review

  17. Adoption & Usage Report for Common/Limited Exenstions  ·  Future Consideration

  18. Tools that can be use to analyze Packet pcap files  ·  New

  19. Exporting entire history of SMS /calls / voicemails for specific users  ·  New

  20. Custom Role Access Restriction  ·  New

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