N/A Call Scoring
Some calls that do not fit the criteria to display an N/A call score marking are still marked with an N/A overall call score.
Sometimes we do not recieve data for certain legs of the call, which results in the N/A call scoring.
Customers would still like to easily filter these calls based on the legs that we DO have data for.
Suggest that in any non true N/A call scoring, we ignore legs of the call where appropriate data was not collected and provide a Good/Moderate/Poor indication based on the legs of the call that we do have applicable data for.
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Steven
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