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  1. Add Usage Reports for Glip  ·  Already Exists

  2. remove the option "Last year" on the download SMSlogs

  3. Read all text throughout Agency.  ·  Under Review

  4. Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone  ·  Under Review

  5. Pause screen share API when inputting sensitive info (CC number/CVV Code)  ·  Under Review

  6. Limit ATA Devices Bandwidth Usage

  7. Default User Settings when submitting Cases in RC Support  ·  Under Review

  8. Add notes on voicemail and arranging the voicemail  ·  Under Review

  9. Push SMS notifications to an RC Team  ·  Under Review

  10. Add 933 dialing support to allow for testing of our 911 Notifications  ·  Under Review

  11. Add Speed of Answer to Performance Reports for Calls  ·  Under Review

  12. Use RingCentral desktop app as an alarm in case of fire.  ·  Under Review

  13. Include Chart in Analytics Subscription  ·  Already Exists

  14. Remove restrictions and improve Bulk Cost Code update template  ·  Under Review

  15. Deleted call logs restore

  16. Improve the Call Records Reporting  ·  New

  17. performance reports  ·  New

  18. Ability for RC Analytics to apply filter logic to multiple graphs when selecting one option.  ·  Future Consideration

  19. RingSense Auto & Manual Redaction

  20. Take Microsoft Teams Location for 911 calls on your direct routing solution  ·  Under Review

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