• Add an option to export custom reports with time fields (such as call duration, agent handle time, etc.) formatted explicitly as hh:mm:ss (hours:minutes:seconds).
• Ensure this format is consistent across both CSV and Excel exports, allowing for accurate time analysis and easy integration with other tools and workflows.
• Where relevant, support extended formats like [h]:mm:ss for durations exceeding 24 hours, as commonly used in timesheet and workforce data exports.

Rationale:

• The hh:mm:ss format is widely recognized and supported by both Excel and CSV parsers, ensuring that time values are correctly interpreted and easily manipulated in downstream analysis.
• Many organizations rely on precise time tracking for reporting, billing, and compliance. A standardized export format will reduce manual data cleaning and improve reporting accuracy.
• Other platforms exporting timesheet or duration data (e.g., Deputy, Microsoft Power BI integrations) already support this format, allowing for smoother data consolidation and comparison.

Additional Notes:

• If possible, allow users to select their preferred time format (e.g., hh:mm:ss, [h]:mm:ss, or decimal hours) during the export process to accommodate different reporting needs.
• Ensure that exported time fields are not auto-converted to date/time values by Excel unless intended, preserving the original duration format for accurate calculations.