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  1. Pre-Recorded Message Feature for User Extensions

  2. Allow more specifications in the Delivery Settings  ·  New

  3. Yearly Report for Calling Minutes Usage Per Month and Per Phone Number  ·  New

  4. Pls improve accuracy of the address verification/correction in emergency address locations  ·  Under Review

  5. Be able to track calls in RC and Salesforce when making a call from personal cell phone

  6. Recreating Main Super Admin  ·  Under Review

  7. Archiver tool - Allow admins to manaully select which users to archive call recordings.  ·  Under Review

  8. Email notification that includes SMS content and associated phone number to email staff  ·  Under Review

  9. Add a Message Store API endpoint that allows you to pull messages for all or a selection of extension ids  ·  New

  10. The ability to Mark texts unread when using the desktop application  ·  Under Review

  11. UK Regional Redaction for RingSense for RingCX/RingEX/Sales  ·  Under Review

  12. Performance Report for Business Hours by week  ·  New

  13. Table on the performance reports should be filtered when selecting site  ·  Implemented

  14. RingSense QM Report - Interaction Arrival AI Analytics  ·  Needs More Information

  15. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

  16. Hold CTRL + Zoom in via the mouse click wheel  ·  Under Review

  17. Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month  ·  Planned

  18. Configurable RingCX Billing Time Zone  ·  New

  19. Dashboard availability without logging on  ·  Future Consideration

  20. Proposal to Enhance Tracker Reporting with Key Phrase Metrics  ·  New

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