797 search results

  1. RC Helpdesk Ticketing  ·  New

  2. Add the Session ID column to exported Expanded All - Detailed Call Log Reports  ·  Under Review

  3. Performance Reports- Calls Tab- Filtered for Missed and Answered Call  ·  New

  4. Enable LTE based deskphone on RC platfrom  ·  New

  5. Revise the Side-by-side option to allow Viewing of two shared screens  ·  Under Review

  6. "Dashboard only" license & dashboard URLs for RCCC  ·  Future Consideration

  7. Fax Usage By Line  ·  Under Review

  8. Bulk action or script on Disabling enforced SSO  ·  New

  9. Add Rental Phones on Cost Center Billing Details  ·  New

  10. Quality planner - once an evaluation plan has expired, the plan disappears and results are not available  ·  Under Review

  11. My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature  ·  Under Review

  12. Make report cover sheets consistent across PDF, XLS and CSV outputs  ·  New

  13. Warn and cold transfer for T54W  ·  New

  14. transfer  ·  Under Review

  15. ability to see how long a user has been online but inactive.  ·  Under Review

  16. Archiver SFTP scheduling  ·  Under Review

  17. Complete European localization of all RingCX module  ·  Under Review

  18. Removing days from a report  ·  Implemented

  19. The limitations of CX Historical Reports only allows one filter to be used instead of filtering per row  ·  New

  20. Feature Request: SMS Forwarding to External 3-Digit Number (988)  ·  New