The reports sent periodically (daily or weekly) are not updated. They are stuck to a certain date. Can you please help?

Since the analytics reports do not align with the call log data then we cannot trust the accuracy of any of the analytics reports. So, the analytics reports are useless and there is really no point to have the analytics reports.
Unfortunately, our workaround is to download the call log data and create our own analytics reports and graphs in Excel. We cannot use Analytics for anything.

We have an example with a ring group: We Compared two inbound calls to the same phone number. Both calls were answered by one of the numbers in the ring group (neither call was answered by the main number that was dialed but was answered by a different number in the group). In the call log these both calls reported as "Accepted" however, in the Analytics report one call reported as "Missed" and the other was reported as "Answered." Both calls should have reported as "Answered" in the analytics report but did not.

Accurate information for inbound calls, outbound calls, and talk time is crucial for our company to track activity. It feels like a step back that Ring Central does not supply this information accurately, as other systems we have used before did.

Having accurate information on the number of inbound and outbound calls as well as talk time per user is necessary for our business model. We use these numbers in our formulas to calculate customer service cases resolution times and prospect to sales ratios.

We are a call center that tracks inbound and outbound calls for our inside sales and client service teams. This information is critical to sales ratios, case resolution times and bonus structures in each department.