Accurate information for inbound calls, outbound calls, and talk time is crucial for our company to track activity. It feels like a step back that Ring Central does not supply this information accurately, as other systems we have used before did.

Having accurate information on the number of inbound and outbound calls as well as talk time per user is necessary for our business model. We use these numbers in our formulas to calculate customer service cases resolution times and prospect to sales ratios.

We are a call center that tracks inbound and outbound calls for our inside sales and client service teams. This information is critical to sales ratios, case resolution times and bonus structures in each department.