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  1. Save and recover ringcentral configuration

  2. Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards  ·  New

  3. Add Option to Generate Reports for Calls Answered Within Custom Time Intervals (e.g., 36 Seconds)  ·  New

  4. Enable LTE based deskphone on RC platfrom  ·  New

  5. My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature  ·  Under Review

  6. Enhanced Lead & Campaign Management for Improved Agent Efficiency  ·  New

  7. transfer  ·  Under Review

  8. Make report cover sheets consistent across PDF, XLS and CSV outputs  ·  New

  9. Warn and cold transfer for T54W  ·  New

  10. ability to see how long a user has been online but inactive.  ·  Under Review

  11. live agent state visibility for other agents in same queue  ·  New

  12. Feature Request: SMS Forwarding to External 3-Digit Number (988)  ·  New

  13. Jabra Engage API Integration  ·  Under Review

  14. Please change the "info" message on Analytics  ·  Under Review

  15. New Dial VS Existing Dial Filter  ·  Under Review

  16. Having our meeting invites show a Mexico call in number

  17. Portuguese Language on RingSense for RingCx  ·  New

  18. Add a "Call Pop-Up" for Ring Central App when not on the foreground  ·  Under Review

  19. Disable users making calls or texts outside of TCPA hours  ·  New

  20. API availability for SMS and Email outbound  ·  Under Review

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