Skip to content
← RingCX

How can we improve RingCX?

RingCX: Integrations & APIs

Categories

JUMP TO ANOTHER FORUM

(thinking…)

RingCX for Salesforce integration to RingCentral Desktop App

Customer wants to integrate RingCX for Salesforce to RingCentral desktop app so that when agent receives a call in RingCX, agent can retrieve Salesforce data or have popup in the RingCentral desktop app.

8 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Von shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Lariane commented  ·   ·  Report

    We fully support this request. Integrating RingCX for Salesforce into the RingCentral desktop app would be a key improvement, allowing agents to access Salesforce data, AI call summaries, and transcriptions directly within the desktop app. The current integration leaves gaps, requiring extra steps, so this would streamline workflows, improve accuracy, and enhance the overall customer experience.