1041 search results
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I would like to see the disconnect information in the QOS analytics reporting. · Needs More Information
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Bulk action or script on Disabling enforced SSO · New
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Report about the busiest times of day for inbound calls · Under Review
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Manual Exports and Automated exports to support shorter intervals by default · Implemented
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Template Tab with Pre-Configured Questionnaire · New
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Improve International VoIP Call Routing · New
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RC Helpdesk Ticketing · New
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Need Reports Greater than 6 months, Need one year · Planned
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Revise the Side-by-side option to allow Viewing of two shared screens · Under Review
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Fax Usage By Line · Under Review
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Multi-Day / Date-Range Analytics Report Generation · New
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Adding a Custom field for a Calls in RC app Environment. · Will Not Implement
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Allow the import and export of key assignments in Key Templates. · New
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Add the Session ID column to Detailed Call Log Reports · New
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International calls report · Under Review
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Contact Center IVR press path summary analytics · Under Review
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The ability to download the mapping on Performance Reports · New
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Enable LTE based deskphone on RC platfrom · New
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"Dashboard only" license & dashboard URLs for RCCC · Future Consideration
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Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards · New