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  1. Have AI Receptionist the ability to send an appointment link via text when choosing a prompt  ·  New

  2. Integrate/Include Email as a Supported Digital Channel in RingSense for CX  ·  New

  3. when a lines busy automatic shut off  ·  Under Review

  4. Message sent to sender of a text message alerting them a RingCentral number does not accept Text Messages  ·  Under Review

  5. Be able to reinstate a deleted employee  ·  Under Review

  6. To have the option to set a label for a phone number to show in the call logs.

  7. Identify a saved contact using the company name  ·  Under Review

  8. Ending one call in a 3-party call  ·  Under Review

  9. Play hold music while transferring a call  ·  Under Review

  10. Ability to access network log for a meeting  ·  New

  11. Answer calls to the Call Queue when already in a call.  ·  Under Review

  12. Fixed Dial pad after answering a call  ·  New

  13. sound reminder that a call is on hold  ·  Under Review

  14. Outbound call Recording in a ring group

  15. Update status in app when in a webinar  ·  Planned

  16. Allow a Call Queue to disable voicemail  ·  Future Consideration

  17. Wipe all configuration and changes with a button  ·  Under Review

  18. Allow phone assignments without adding a new number  ·  Under Review

  19. Allow user to select and forward a call to a working hours IVR menu and after hour IVR menu.  ·  New

  20. Disable key press when a call is already ringing or connecting to a user extension or call queue  ·  Under Review