Allow a Call Queue to disable voicemail
We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. We need the ability to have this message if literally no one is available regardless if they are the only customer in the queue.
Kachinga
shared this idea
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Dispatch After Hours
commented
1.) requesting a feature for a call queue group ext to disable voicemail2.) requesting a feature to have a user ext to have multiple grp assignment and have the option to select multiple call queue grp ext for voicemail
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Paul
commented
Customer would want to have an option for call queue to disable voicemail just like a user extension have
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Shawna
commented
This would be ideal. Please work on this one!
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Mike
commented
Would very much like an option to completely disable voicemail on a call queue. Currently this is only possible after hours; we need to have this also available during business hours.Thanks!