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sound reminder that a call is on hold

wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.

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Glady Lyn shared this idea  ·   ·  Report…  ·  Admin →
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  • Damon commented  ·   ·  Report

    Hello, I believe this would be a good feature to add as it easier for our users to determine whether a call is on hold versus a new call coming in. Thanks.

  • Vanessa commented  ·   ·  Report

    In certain cases, agents answer a call and then place the caller on hold but may become distracted and forget about the caller still waiting on the line. To address this, implementing a "Call On Hold Reminder" feature would be highly beneficial. This feature would send periodic notifications or reminders to the agent, alerting them that a call is still on hold and needs attention.