Skip to content
← Phone & Messaging

I suggest you ...

Phone & Messaging: Application

Categories

JUMP TO ANOTHER FORUM

(thinking…)

sound reminder that a call is on hold

wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.

15 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Glady Lyn shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Damon commented  ·   ·  Report

    Hello, I believe this would be a good feature to add as it easier for our users to determine whether a call is on hold versus a new call coming in. Thanks.

  • Vanessa commented  ·   ·  Report

    In certain cases, agents answer a call and then place the caller on hold but may become distracted and forget about the caller still waiting on the line. To address this, implementing a "Call On Hold Reminder" feature would be highly beneficial. This feature would send periodic notifications or reminders to the agent, alerting them that a call is still on hold and needs attention.